Warranty

Our promise

Every Cozya piece is covered by a two-year limited warranty against manufacturing defects, starting from the date your order is delivered.

If something we sold you fails because of how it was made, we fix it. You don't need a receipt filed somewhere, and you don't need to argue your case — your order number is enough.

What's covered

The warranty covers defects in materials and workmanship under normal domestic or office use, including:

Structural failure — a frame that cracks, bends under its rated load, or loses rigidity
Joint and weld failure — joints that separate, welds that break, fixings that strip under normal tightening
Finish defects — a sealed wood finish that lifts, flakes or bubbles; powder coating that peels or blisters without impact damage
Hardware failure — hinges, clamps, telescopic rails or rotating collars that fail to hold position
Delamination — layers separating on wood or laminated surfaces
Electrical defects — on powered items such as light bars and USB hubs, failure of the LED array, driver or port assembly
Missing or incorrect components in a sealed carton

Coverage period

Two years from the date of delivery on all Cozya products.

Where we replace an item under warranty, the replacement is covered for the remainder of the original two-year period, not a fresh two years.

What's not covered

Normal wear — scratches, scuffs, dents and marks from everyday use
Patina and colour change — wood darkening with hand contact and light exposure, felt flattening where a wrist rests, leather softening and creasing. These are properties of the material, not faults
Damage from misuse — overloading beyond the stated capacity, standing or sitting on a product, dropping, or impact damage
Incorrect assembly — damage caused by forcing components, over-tightening fixings, or deviating from supplied instructions
Damage from liquids beyond what the product is rated for, including submersion, and damage from solvents, bleach or abrasive cleaners
Modification — drilling, cutting, refinishing, repainting or altering a product in any way
Commercial or rental use — this warranty covers domestic and ordinary office use only
Products not purchased directly from Cozya, including items bought through unauthorised resellers or acquired second-hand
Transit damage, which is handled separately and faster — see below

Natural material variation is not a defect

Our products use solid walnut, oak and beech, pressed wool felt and vegan leather. These materials vary.

Grain pattern, tone and figure differ between pieces cut from different boards. Felt shifts slightly in shade between dye lots. Small knots, mineral streaks and colour variation in wood are characteristics of the material, and we don't treat them as faults.

If what you received is genuinely not what you expected, that's what the 60-day return policy is for — and it's a far easier route than a warranty claim.

Transit damage

If your order arrives damaged, don't file a warranty claim. Email contact@cozya.store within 7 days of delivery with photographs of the item and the packaging, and we'll arrange a replacement or refund immediately. In most cases we won't ask you to send anything back.

How to make a claim

1. Email us. Send a message to contact@cozya.store with:

Your order number
The product name
A description of what has failed and when you noticed it
Clear photographs showing the defect, and one showing the whole product

2. We review it. We respond within one business day. Most claims are decided from the photographs alone — we rarely ask for the item back.

3. We resolve it. Depending on the fault and what's in stock, we will either send a replacement part, send a replacement product, or issue a refund. Where a replacement is sent, we cover shipping both ways.

What we won't ask you for

You don't need the original packaging. You don't need a printed receipt. You don't need to have registered the product. If your order is in our system, the warranty is live.

Warranty and returns are different things

The 60-day return policy is for when a piece simply isn't right — wrong size, wrong finish, doesn't suit the room. No fault required, no reason needed, free return.

This warranty is for when a piece is faulty. It runs for two years and is about defects, not preference.

If you're inside 60 days, the return policy is almost always the faster route. Use it.

Your statutory rights

This warranty is given in addition to, and does not affect, any rights you have under applicable consumer protection law. Nothing in this page limits or excludes rights that cannot be limited or excluded by law.