Shipping policy

Processing time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or US public holidays are processed on the next business day. You will receive an order confirmation email immediately after checkout, and a separate dispatch confirmation once your parcel leaves our facility.

Delivery time

Once dispatched, orders are typically delivered within 4–8 business days.

Delivery estimates are based on normal carrier performance and are not guaranteed. Delays caused by customs clearance, severe weather, carrier disruption or incorrect address details are outside our control.

Shipping cost

Shipping is free on every order, with no minimum spend.

Tracking

All orders ship fully tracked. A tracking number and link are emailed to you at dispatch. Tracking information can take up to 48 hours to display its first scan after the email is sent this is normal and does not indicate a problem with your order.

If you have not received tracking information within 3 business days of your order confirmation, contact us at contact@cozya.store.

Shipping destinations

We ship internationally. We do not ship to PO boxes or to addresses in countries subject to applicable trade restrictions.

Customs, duties and import taxes

Orders shipped outside the United States may be subject to import duties, taxes or customs fees levied by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.

We have no control over these charges and cannot predict their amount. Please check with your local customs office before ordering if you are unsure.

Incorrect addresses

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an address entered incorrectly. If you notice an error, contact us at contact@cozya.store within 12 hours of ordering and we will correct it if the order has not yet been dispatched.

Lost, delayed or damaged parcels

If your order has not arrived within 15 business days of dispatch, contact us at contact@cozya.store and we will open an investigation with the carrier. Where a parcel is confirmed lost in transit, we will replace it or issue a full refund at your choice.

If your order arrives damaged, email us within 7 days of delivery with photographs of the item and the packaging, and we will arrange a replacement or refund.

Split shipments

Orders containing multiple items may be dispatched in separate parcels and arrive on different days. Where this happens, you will receive tracking information for each parcel. You will never be charged additional shipping for a split order.

Returns

Every Cozya order is covered by our 60-day return policy. Full details are set out in our Refund Policy.

Contact

COZYA
85 County Road 7764, Troy, AL 36081, United States
Email: contact@cozya.store
Phone: (925) 646-1546
Support hours: Monday–Friday, 9:00–17:00 CT